Even the most thoughtfully designed website needs some attention from time to time. Our clients’ needs change and develop, and their websites must change with them. And as we know, technology changes, too, sometimes so quickly that the next new version of something is out before you’ve barely gotten used to the current one.
So what happens when a PICnet client needs assistance with their website after it launches? They contact the PICnet Support Team and we get their issues resolved. At PICnet, we are passionate about supporting our clients. They are more than just accounts to us, they are our partners and we strive to be an integral part of their success.
It is our commitment to resolve client issues in a quick and friendly manner, and to work with them – real person to real person – to ensure that their experience is positive and productive. We want them to actually enjoy having to contact our support department, from the moment they hop onto our online Help Desk through the discussion of their issue to the resolution of their situation.